Boosting Team Success: Communication, Conflict, & Change

Discover how collaborative communication, healthy conflict, and behavioral change drive team productivity and innovation.

In today's Career Pulse, gain insight into how:

  • Collaborative communication enhances team productivity by fostering a culture of mutual respect and open-mindedness.

  • Healthy conflict is essential in cultivating a workplace that values authenticity, innovation, and psychological safety.

  • Behavioral change can be achieved by understanding and implementing the triad of insight, motivation, and capability within your team.

These articles are penned by members of Forbes Coaches Council, leading business, career, and professional coaches shaping the future of this field.

Let’s dive in!

Collaborative Communication: Building Stronger Teams

85% of an employee's week is spent on communication, so mastering collaborative communication is crucial. It's about more than just exchanging information; it's about fostering a culture of mutual respect, empathy, and open-mindedness to enhance team productivity and engagement.

Unfortunately, a significant gap exists, with 86% of employees and executives attributing workplace failures to insufficient collaboration.

Explore these key insights below:

πŸ” Strive for Open Communication: Trust and transparency are fundamental, with open communication increasing productivity by up to 25%. It encourages a supportive environment where creative conflict and collaborative decisions are welcomed.

πŸ‘‚ Listen to Each Other: Active listening goes beyond hearing words; it involves understanding the emotions and intentions behind them. Encouraging diverse viewpoints fosters innovation and teamwork, making employees 4.6 times more likely to perform their best.

πŸ”„ Embrace Feedback: Constructive feedback focuses on behaviors and outcomes, encouraging growth. However, there's a disconnection, as only 23% of employees receive the monthly feedback they desire, highlighting a need for improvement in this area.

🀝 Tackle Challenges Together: Collaborative problem-solving distributes responsibility, reduces stress, and enhances team motivation. Leaders play a key role in promoting this environment, setting a tone of effective communication and continuous improvement.

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Healthy Conflict: What It Is And Why Every Workplace Culture Needs It

Healthy conflict is essential in fostering a workplace culture that values authenticity, psychological safety, and innovation. Leaders who engage in healthy conflict demonstrate courage, vulnerability, and a growth mindset, cultivating deeper trust and collaboration.

By embracing and preparing for healthy conflict, employees can engage in meaningful disagreements that enhance relational dynamics and work quality.

Check out how: 

🧘 Self-regulate: Being prepared for challenging conversations ensures you remain engaged and present. Understand why the conversation might be difficult for you, practice expressing your initial thoughts, and prepare through multiple "drafts" of your speech to calm your nerves and clarify your points.

🀝 Prioritize the Relationship: Recognize that hard conversations often trigger stress responses, and focus solely on delivering your message. By prioritizing the relationship as much as the topic, you remain open to hearing and potentially being influenced by the other person's perspective. Reflect on the potential difficulties the other person might face and the perspectives they might bring to the discussion.

🧠 Embrace a Perpetual Growth Mindset: Approach conversations to learn something new, whether about the topic, a work process, or another person's viewpoint. The goal is not necessarily to change your opinion but to be open to new insights, fostering a culture of continuous personal and professional growth.

How to Drive Behavioral Change Within Your Team

Leaders often struggle to effect behavioral change within their teams. For change to be successful and lasting, it must incorporate three critical elements: insight, motivation, and capability.

Each element plays a crucial role in ensuring that team members understand what needs to change and are motivated and capable of making these changes.

πŸ” Insight: Knowing What to Change: Initiate change by involving team members in identifying what needs improvement. Use open-ended questions to help them see the value of new behaviors and processes, ensuring they internalize the need for change.

πŸ”₯ Motivation: Willingness to Change: Link new behaviors to team members' personal and professional goals to boost motivation. Discuss how adopting new approaches can help them achieve their aspirations, enhancing their commitment to change.

πŸ› οΈ Capability: Ability to Change: Ensure your team has the necessary skills and knowledge to implement changes. Provide training, mentorship, and development opportunities to fill skill gaps and enhance their capability.

🚧 Navigating Common Traps: Avoid overestimating your team's level of insight, motivation, and capability. Address these by continually reassessing and realigning team members’ understanding, willingness, and ability to change.

Wrapping Up

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